IELTS Writing Task 1 GT – Heating/ cooling system was inadequate

You should spend about 20 minutes on this task.

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/ cooling system in the hotel was quite inadequate.

Write a letter to the manager of the hotel. In your letter:

  • Give details of what was wrong.
  • Explain what you had to do to overcome the problem at the time.
  • Say what action you would like the manager to take.

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear …………….. ,


Sample Answer 1 (179 Words, 12 Sentences, 8 Paragraphs, Band 9)

Dear Sir,

I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room.

As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor.

Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on the main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights.

I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.

I look forward to hearing from you.

Yours faithfully
Walker Luise.

Sample Answer 2 (183 Words, 12 Sentences, 8 Paragraphs, Band 9)

The manager, Ibis Hotel.

Dear Sir,
I had recently stayed in Ibis Hotel, Heidelberg for about a week. Contrary to the usual, the temperatures were high on that day and unfortunately for me, the Air Conditioner of my room was not fully operational. I am writing this letter to complain about the same.

I checked in to the hotel at midnight and straightaway went to bed. However, a few minutes later after turning the Air Conditioner on, I realized that the room was not getting cooler and there was a problem with the Air Conditioner. Subsequently, I called the hotel staff to check on the problem but they were not able to fix it. Moreover, there was no other vacant room available. As a solution, I had to open the windows and rely on natural air to cool my room. I had to sleep in skimpy clothes, which I don’t prefer, to overcome the heat.

Therefore, I want you to refund 50% of my hotel charges or provide me with a free stay in a deluxe room, the next time I check in to your hotel.

Yours Truly,

Written by – Ripal Vyas, (NB: Follow the above writing structure for getting higher IELTS band score in the examination. This sample answer can be an example of good writing out of many possible approaches.)

Related IELTS Resources

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