You should spend about 20 minutes on this task.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/ cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
- Give details of what was wrong.
- Explain what you had to do to overcome the problem at the time.
- Say what action you would like the manager to take.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
Sample Answer 1 (179 Words, 12 Sentences, 8 Paragraphs, Band 9)
I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room.
As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor.
Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on the main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights.
I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.
I look forward to hearing from you.
Sample Answer 2 (183 Words, 12 Sentences, 8 Paragraphs, Band 9)
The manager, Ibis Hotel.
I had recently stayed in Ibis Hotel, Heidelberg for about a week. Contrary to the usual, the temperatures were high on that day and unfortunately for me, the Air Conditioner of my room was not fully operational. I am writing this letter to complain about the same.
I checked in to the hotel at midnight and straightaway went to bed. However, a few minutes later after turning the Air Conditioner on, I realized that the room was not getting cooler and there was a problem with the Air Conditioner. Subsequently, I called the hotel staff to check on the problem but they were not able to fix it. Moreover, there was no other vacant room available. As a solution, I had to open the windows and rely on natural air to cool my room. I had to sleep in skimpy clothes, which I don’t prefer, to overcome the heat.
Therefore, I want you to refund 50% of my hotel charges or provide me with a free stay in a deluxe room, the next time I check in to your hotel.
Written by – Ripal Vyas
(NB: Follow the above band 9 writing structure for getting good band score in IELTS Exam. This Sample answer can be followed as an example of a very good answer. However, please note that this is just one example out of many possible approaches.)