You should spend about 20 minutes on this task.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter:
- Describe the problem with the equipment.
- Explain what happened when you phoned the shop.
- Say what you would like the manager to do.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
Sample Answer 1 (196 Words, 8 Sentences, 7 Paragraphs, Band 9)
Dear Sir or Madam,
I am writing to express my dissatisfaction with a blender that I purchased from your store and the poor customer service I received afterwards.
Last week, I purchased a ‘White Line’ blender from your store at Madison Avenue after I saw the advertisement of this product in the newspaper. As soon as I tried to make a smoothie in the blender, its blades got clogged and have not been functioning properly since then even when I cleaned them up. In shock and awe, I called the customer service, but I was told by the sales person that there is nothing that she could do about it as she is not responsible for any problems that may arise after taking the product home. Since this purchase had cost me a small fortune, I have been inordinately stressed about the situation.
My intention in writing this letter is to request you to replace this broken blender of mine with a new one as I have a three-year warranty on this blender. Further, I expect you to issue a show cause notice to your sales person about her coarse demeanor towards me.
I anticipate prompt remedial action.
Written by Sameed Qureshi
Sample Answer 2 (173 Words, 12 Sentences, 8 Paragraphs, Band 9)
Dear Sir / Madam,
I am writing to express my dissatisfaction over a recent purchase from your shop.
I bought a blender from the Morphy Richards express range from your shop 5 days back. I came home and installed the blender the next morning by following the instructions provided in the manual. To my surprise, the blender did not switch on. I tried switching it on a couple of times before I finally phoned your shop.
Judy, who answered the phone, confirmed that the installation steps were correct and suggested that it may be a manufacturing defect. She assured me that the equipment would be replaced and that someone from the shop would arrive to collect the blender.
It has been 4 days since then and I am yet to be contacted by someone from your shop. I request you to look into the matter and suggest a solution. I am ready to drive down to the shop to hand over the blender, in case, a pickup cannot be arranged.
Looking forward to a speedy resolution.
Written by Jayita Das
(NB: Follow the above band 9 writing structure for getting good band score in IELTS Exam. This Sample answer can be followed as an example of a very good answer. However, please note that this is just one example out of many possible approaches.)