You should spend about 20 minutes on this task.
You recently took a part-time job working for a local company. After a few weeks you realized there were some problems with the job.
Write a letter to the manager of the company. In your letter:
- Explain why you took the job.
- Describe the problems that you experienced.
- Suggest what could be done about them.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
Sample Answer 1 (189 Words, 13 Sentences, 7 Paragraphs, Band 9)
Dear Mr. Chen,
My name is Rona Lyn Olivar. I am one of your part-time receptionists in your Brighthand hotel for 2 weeks now. I am writing to you today because of the two problems I have encountered in the reception area that you are not aware of.
Firstly, duty staffs at night shift are always inside of the hotel’s quarters sleeping. Only I and Lindsay who is also new in the area are working at night time. Even if we knock them at their door when there were many guests arrived on Saturday evening, they still did not mind us. This happens 3 times already and I think you must know it.
Secondly, the food that are supposed to be cooked for the hotel customers were eaten by some of the head staffs. One of the breakfast meals that were not eaten by one of the guests were brought to the staff quarters and ate by the head. I believe this is against the rule of the company.
I think they should be reprimanded so that they should learn their lesson and I look forward to your response regarding this matter.
Sample Answer 2 (186 Words, 11 Sentences, 7 Paragraphs, Band 9)
Dear Mr. Adison,
I am a part-time call-center operator at your company, started working about 4 weeks ago. I am writing to indicate the problem I encountered during my work.
Actually, I decided to took the position of a telesales specialist because consider myself able to develop a career in sales due to my skill of establishing good contact with people and make them trust me. However, I realized there are some obstacles on a way to success.
The problems started 3 weeks ago then the system administrator updated my software. At the time of a call I was querying a customer for his personal data then suddenly my computer reloaded and this person’s profile was lost. This situation repeated in the future for several times. I asked the system administrator to solve this problem, but he told me this is solely my fault and my computer skills are below required to use this program.
I am assured the complete situation makes company profits lower. I believe that software managing specialist could fix the problem if the initiative would be taken by a senior manager of your rank.
(NB: Follow the above band 9 writing structure for getting good band score in IELTS Exam. This Sample answer can be followed as an example of a very good answer. However, please note that this is just one example out of many possible approaches.)