You should spend about 20 minutes on this task.
You have bought a new mobile phone and in a few days of purchase it has stopped working. You spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company. In your letter:
- Introduce yourself.
- Explain the situation.
- Say what action you would like to company to take.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
Sample Answer 1 (206 Words, 11 Sentences, 7 Paragraphs, Band 9)
Dear Sir/ Madam,
I am writing to bring to your attention a problem that I am facing with your warranty service on the purchase of a mobile phone ‘Samsung Galaxy’ from one of your stores. Allow me to elaborate.
The mobile phone worked fine for the first few days, but as soon as I started using Skype on it, it suddenly froze and stopped working at all. Since this phone was covered with a 3 year warranty, I immediately sent it back to your store on Madison Avenue on 20th May. The customer service representative intimated me that the phone will be repaired in few days, and will be dispatched to my home address. But to my dismay, when I spoke to the sales representative a week ago, I was shocked to discover that they had not even sent the phone to the repair store yet. Because of this, I have not been able to attend any of my Skype conferences up until now.
As per the contract, I am entitled to get my cell phone replaced as it has not been repaired in the 5 days from the date that I claimed warranty. Therefore, I expect you to ship me a brand new cell phone.
I anticipate prompt action.
Written by Muhammad Sameed
Sample Answer 2 (172 Words, 14 Sentences, 9 Paragraphs, Band 9)
Dear Sir/ Madam,
I am writing to inform you about the faulty mobile phone that I have purchased in your store.
I’m Mr. X, I am a regular customer of your company. On the 8th of July, I bought a brand new Nokia N95 mobile. However, upon one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the monitor is getting blurred which makes it difficult for me to see the SMS messages clearly. I was very surprised to discover such problems in quite an expensive model.
Naturally, I returned the mobile phone in your store to be replaced with a new one. One of your sales staff members told me that they will send it to me at my home address within one week. However, two weeks have gone without receiving any replacement. I am very upset with your poor service.
In this regard, I insist on getting a refund of my full payment if the replacement will not come within another week.
(NB: Follow the above band 9 writing structure for getting good band score in IELTS Exam. This Sample answer can be followed as an example of a very good answer. However, please note that this is just one example out of many possible approaches.)