You should spend about 20 minutes on this task.
You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store’s policy.
Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item. In your letter:
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
Sample Answer (172 Words, 17 Sentences, 8 Paragraphs, Band 9)
8th January 2009.
Dear Sir/ Madam
Re: Faulty jumper and refund refusal.
On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made of cotton. It cost $59.95 and it was not on special.
When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unraveled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately, there were none in stock. Therefore I asked for a refund. However, the shop assistant refused to give me a refund because it was not in the policy of the store.
I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.
(NB: Follow the above writing structure for getting higher IELTS band score in the examination. This sample answer can be an example of good writing out of many possible approaches.)
Related IELTS Resources
Take a practice test to find out what is your current weakness in terms of IELTS scale and allow more time to improve your weak spots. The following IELTS resources will help you to develop your skills faster: