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IELTS Writing Task 1 GT – Computer fixed at the local computer store

You should spend about 20 minutes on this task.

You recently had your computer fixed at the local computer store however you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

  • Describe the situation.
  • Explain why you are dissatisfied.
  • Say what you want the manager to do.

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear …………….. ,


Sample Answer 1 (190 Words, 9 Sentences, 7 Paragraphs, Band 9)

Dear Sir,

I’m writing to complain about the service that I received on 20 September from your shop. I’m really unsatisfied by your service and I hope that you take a prompt action on this matter. I always bring my computer to your shop for fixing and I’m one of your loyal customers.

Last month I found that my computer stopped working and after a few minutes it restarted. In fact I didn’t pay attention to this issue until the problem kept reappearing over and over again. So, I took my computer to your store and your customer care officer promised me to fix the issue as soon as possible. After one week, I took it back home, but to my surprise, the problem came to existence while I paid $100 to your shop and waited for one week to appear my computer without any technical problems.

This is a frustrating and daunting experience that I have had with your service and I would ask you to refund me as you have done nothing for my computer.

I look forward to hearing from you very soon.

Yours sincerely
Milad Rahimi.

Written by Milad Rahimi

Sample Answer 2 (176 Words, 9 Sentences, 6 Paragraphs, Band 9)

Dear Sir/ Madam,

I am writing to express my dissatisfaction with the service I received at your establishment.

Actually, the computer I have bought at your store on the late January was quite good, however after just half a year things got wrong. Some programs were getting frozen frequently. When I took my computer to your specialist and tried to explain the problem to the technician Michaels, he refused to take my computer into service because the problem did not appear that time. I was trying to convince him to spend more time to identify the reason it is getting stuck, but he was rude and impatient explaining this is the end of his shift. On the next day another technician listened to me carefully and fixed my computer in 10 minutes.

I suppose your employee Michaels is not suitable for his position because of his unprofessionalism. I suggest you to employ someone more skilled and with better personality in order not to cause your customers to loose their time like me.

Faithfully yours,
Stuart Albert.

(NB: Follow the above writing structure for getting higher IELTS band score in the examination. This sample answer can be an example of good writing out of many possible approaches.)

Related IELTS Resources

Take a practice test to find out what is your current weakness in terms of IELTS scale and allow more time to improve your weak spots. The following IELTS resources will help you to develop your skills faster:

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